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Returns

Returns

It is our hope that you will be delighted with our products once received.
However if not, you are welcome to return your purchase within 14 days.

Refunds

 Online purchases will be accepted for a full refund under the following conditions;

  • Returned within 14 days
  • Returned unused/unopened
  • Returned in their original condition
  • Accompanied by the original sales invoice

Once we are happy that the refund satisfies these criteria, you will receive notification from us and we will process the refund on to the original card used to make the purchase. Refunds are usually processed and returned onto the original payment method within 14 days of us receiving the return.

Late or Missing Refunds

Please note that it is normal for it to take a few days for your bank to post your refund after it is processed by us.
However if your refund is abnormally late or missing, please do the following steps:

  1. Check your bank account again
  2. Contact your bank/credit card company
  3. Contact us at hello@couvertdamour.com

Exchanges

Currently we do not offer an exchange service.

Return shipping costs

Please note that all original shipping costs are non-refundable and all shipping costs incurred in order to return a purchase to us are payable by the customer.

We strongly encourage customers to choose a tracked shipping service when returning an item to us, ensuring you retain a tracking number for reference. We cannot assume responsibility for any items returned to us that have been lost, stolen or damaged in transit.

Received a faulty/damaged item from us?

We really want you to be happy with your purchase, so if it arrives to you damaged or faulty or if there is any other problem with your order please contact us straight away so we can help.